TERMS AND CONDITIONS OF GROOMING SERVICES PROVIDED BY CRAZY TAILS LTD & CRAZY TAILS ACADEMY LTD.: THIS CONTRACT MUST BE READ AND SIGNED, BEFORE ANY GROOMING SERVICE IS PROVIDED TO YOUR DOG BY CRAZY TAILS OR CRAZY TAILS ACADEMY LTD. OUR T&C'S WILL BE PRESENTED TO YOU ON ARRIVAL IN STORE AND/ OR SENT TO YOU VIA EMAIL PRIOR TO YOUR APPOINTMENT.
(COPY CONTRACT) I, THE CUSTOMER, CONFIRM THAT THE DETAILS PROVIDED ABOUT MY DOG(S) ARE ARE CORRECT.
- PLEASE INFORM US IF YOUR DOG IS AGGRESSIVE WITH PEOPLE OR ANIMALS. WE MAY NEED TO MUZZLE IF WE DEEM NECESSARY. WE WILL RESERVE THE RIGHT TO CEASE GROOMING AT ANY POINT IF A DOG BECOMES UNCONTROLLABLE AND YOU WILL BE CALLED TO COLLECT YOUR DOG IMMEDIATELY. THE FULL COST OF THE GROOM WILL STILL APPLY.
- IN LINE WITH THE ANIMAL WELFARE ACT WE WILL NOT SPEND MORE THAN 15 MINUTES DE-MATTING BY HAND AND WILL CONTACT YOU TO FOR THE COAT TO BE CLIPPED SHORT ALL OVER. THERE IS AN EXTRA CHARGE FOR THIS ADDITIONAL SERVICE.
- CRAZY TAILS SHALL NOT BE LIABLE FOR ANY AFTER EFFECTS OF GROOMING, DE-MATTING, CLIPPING BRUSHING PROCEDURES OR CLAW CLIPPING, NEITHER ARE WE LIABLE FOR ANY PROBLEMS UNCOVERED AS A RESULT OF A MATTED OR OTHERWISE NEGLECTED COAT, INCLUDING BUT NOT LIMITED TO IRRITATION, REDNESS TO SKIN OR SELF-INFLICTED ABRASIONS FROM EXCESSIVE SCRATCHING, RUBBING OR ANY OTHER PRE-EXISTING MEDICAL CONDITION.
- GROOMING PROCEDURES CAN EXPOSE HIDDEN MEDICAL CONDITIONS OR AGGRAVATE PROBLEMS. CRAZY TAILS WILL IMMEDIATELY IMFORM YOU SHOULD IT DEEMED TO BE NECESSARY AND ADVISE VETERINARY CARE TO BE SORT.
- OCCASIONALLY GROOMING CAN CAUSE DOGS TO BECOME STRESSED. IF YOUR GROOMER FEELS A DOG IS SHOWING SIGNS OF BEING STRESSED WE WILL STOP ANY GROOMING IMMEDIATELY AND CALL YOU FOR COLLECTION.
- IF WE UNCOVER FLEAS OR PARASITES ON YOUR DOG, YOU WILL BE CONTACTED IMMEDIATELY TO EITHER BE ADVISED ON WHAT WE CAN OFFER, OR BE ASKED TO COLLECT YOUR DOG IMMEDIATELY. FEES WILL INCUR IF TREATMENT IS NEEDED.
- IF YOU NEED TO CANCEL OR REARRANGE YOUR APPOINTMENT YOU MUST CONTACT US ON 07950 345764 AT LEAST 48HRS BEFORE YOUR BOOKING. IF YOU DO NOT SHOW YOU WILL BE CHARGED A FEE OF £30 WHEN BOOKING YOUR NEXT APPOINTMENT.
- IF YOU OR ARE MORE THAN 10 MINUTES LATE ON ARRIVAL WE MAY NOT BE ABLE TO ACCOMMODATE YOUR DOGS GROOM AND THE NO SHOW FEE WILL APPLY.
- YOU WILL RECEIVE A TEXT MESSAGE 15 MINS BEFORE YOUR DOG IS READY TO BE COLLECTED. PLEASE BE PROMPT FOR COLLECTION, AS DOGS CAN BECOME ANXIOUS WHILST WAITING FOR THEIR OWNER. IF YOU ARE MORE THAN 15 MINUTES LATE TO COLLECT YOUR DOG, YOU WILL BE CHARGED £5 FOR EVERY ADDITIONAL 15 MINUTES YOUR DOG IS WITH US.
- WE WILL ADVISE YOU IF ANY ISSUES ARISE DURING YOUR DOGS GROOM, AND ASK YOU TO CHECK YOUR DOGS GROOM OVER BEFORE YOU LEAVE THE STUDIO. IF YOU ARE DISSATISFIED WITH YOUR DOGS GROOM, PLEASE ADVISE US WITHIN 24 HOURS AND WE ENDEAVOUR TO RECTIFY ANY CONCERNS.
- IT IS AGREED BY THE SIGNING OF THIS CONTRACT THAT ANY EXPENSES OF VETERINARY TREATMENT OBTAINED AS A RESULT OF GROOMING OR ANY AFTER EFFECTS OF GROOMING OR DE-MATTING WILL BE COVERED BY THE OWNER.
- YOU CONSENT TO THE PUBLICATION OF PHOTOGRAPHS AND VIDEOS OF YOU DOG ON SOCIAL MEDIA PLATFORMS. IF YOU DO NOT WISH FOR YOUR DOGS IMAGE TO BE POSTED PLEASE CONTACT US ACCORDINGLY.