Cripps House Farm, Springwell Lane, Harefield UB9 6PG
If you would like to book a Meet & Greet appointment for Doggy Daycare, Home Boarding or a Grooming appointment at our Harefield studio please message/ WhatsApp The Retreat below
To Book an appointment at the Rickmansworth Studio
contact/ WhatsApp the salon on 07950 345 764
Open today | 09:00 – 17:00 |
Dogs birthday or special occasion? Why not purchase your friend or family member a gift voucher for one of our Full Grooms or Spa Treatments?
Please reach out to us if you cannot find an answer to your question here..........
There are a few car parks in Rickmansworth, all no more than a 5-minute walk away. The nearest is Northway WD3 1EW. You can also park for up to 2 hours along Northway or Station Road, but spaces are limited. Please check car parks for payment information.
When you arrive as a new customer you will need to complete some grooming info and agreement form while we assess your dog. This will take approx. 5 minutes. For dogs who have already visited us before please let us know if you require anything different from your last groom and if your dog has had any medical or health changes since their previous groom.
We do not allow customers to stay with their dogs during the grooming process as dogs can become anxious when their owners are there waiting. If we feel a dog is over-anxious, we will call you for collection. Please speak to us if you are worried about leaving you dog at all.
Your dog will have time to have a bathroom break and play in our secure backyard and explore the studio freely which always makes a more enjoyable and relaxing time for the dog. We do not use cages or pens at Crazy Tails.
It is important to collect your dog on time. You will be advised of rough estimate of a collection time before you leave and will be sent at text message 15 minutes before we would like your dog collected. Please pick up at the time we give you. If you are more than 15 minutes late to collect your dog a late collect charge of £5 will be added to your grooming bill for every additional 15 minutes your dog is with us. We are a busy studio and will have to take time from our other clients to look after you dog.
After every groom we are happy to talk to you about grooming at home and products you may need to help you. We hope you’ll be happy with the finish but if you have any questions or suggestions, please speak to us at this time.
We will advise you of the cost of your groom before you leave your dog with us and will take payment on collection of your dog. We accept cash or card (except AMEX). Prices quoted may change if matting, fleas, ticks or temperament requires us to take more time, but we will always call during the groom to advise any change in price.
If you need to cancel or re-arrange your appointment you must contact us on 07950 345764 at least 48 hours before your appointment time. This will give us time to fill the appointment slot. All clients are required to pay a deposit to secure their appointment.
crazy tails dog grooming, daycare & boarding
rickmansworth studio 23 station road rickmansworth wd3 1qp 07950 345764 the retreat cripps house farm springwell lane harefield ub9 6pg 07761 493562
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